It clearly states at top the initial term is 1 month, renewal term is monthly. They are overpriced, have terrible support that always takes 20-30mins to reach, and they will try to jack up your costs and auto-renew your contract.ĮDIT: After requesting a copy of my contract a second time and being told by a second Brinks rep that I'm in a 2year contract, I finally got an email with the contract. If you are considering a home security monitoring service, avoid Brinks. The only contract I did get was the previous month to month contract from 1.5 years earlier. My guess is that it was never created? I was always told it was being worked on or processed when requesting it, and to wait 7-10days.
To this day I still have never seen or gotten a copy. I requested a copy of the supposed 2year contract 5-6 times over 2 months. Cancelling Brinks service is designed to wear you down, so that you simply give up.Īsk for a copy of your contract, and know the terms. Any call to cancellation always required being on hold for 1hr before reaching an agent. They will try to place any blame on you, create fees out of thin air, intentionally waste your time in hopes that you will give up. They will lie, lie, lie to prevent you from cancelling. I think dishonesty is a requirement for the job. Brinks documents theur calls well, but will play dumb as though they don't.īe VERY careful with the cancellation department reps. If you can refer to a rep and date of any statements made, the next rep can't deny the statements were made. Don't assume what you are told is true or will be followed through with.ĭocument the names of reps you talk to, the dates, and the outcomes.
There is a broad spectrum of Brinks reps from dishonest and incompetent to very honest and capable.
#BRINKS SECURITY MONTHLY COST FREE#
On May 20th I was finally free of Brinks. I call technical support and ask again, after saying no supervisor got back to me, and the tech rep terminated the account right there instantly. Tech support says a supervisor would have to contact me. I talk to technical support and tell them cancellation told me they had to do it, and that I want to talk to a tech support supervisor. Customer service, transfers me to technical support, technical support says customer loyalty / cancellation needs to do it, cancellation department tells me technical support has to do it. I finally called Brinks and asked customer service to terminate the account. But Brinks only stopped paying for cellular monitoring and was still keeping the account active. I waited and Brinks kept the service active for another 6 weeks before I saw a panel notification that cell service was disconnected. In order to use my security panel with another security service Brinks needs to cancel the account linked to my panel. And finally on April 1st the service was terminated. One week later I received a letter from Brinks saying that my cancellation request was denied because I'm in a 2-year contract!!!! So I called Brinks again, and the cancellation rep talked to their supervisor a while, comes back and tells me the letter is error and sent out automatically. Finally the cancellation rep conceded and said that they would cancel the contract. They tried to say because I talked to the wrong department I was at fault, and that the contract would stand! I explained that the person I talked to was a representative of Brinks, and that it was Brink's that made the mistake by 1) not directing me to cancellation, and telling me the cancellation would be processed and 2) not ever informing me the cancellation request was rejected. The cancellation department conceded that they did have a record of the request but said that the request was later denied because it was made by billing and not cancellation. Having the date of when I asked to cancel was vital because Brinks could no longer pretend they were not aware of the request. The rep said they were not sure why the contract wasn't cancelled, but that I would have to talk to the cancellation department. Brinks had me on record entering a verbal contract, and a record of me calling to cancel that contract 10days later (within the 30day cancellation period). At the time the Brinks rep told me that would be ok, and that I could continue my service month to month.Īfter talking to many Brinks reps in February 2022, explaining this, one honest rep gave me the details I needed. But when talking to Brinks in August I explicitly told them I wanted any contracts cancelled, when I saw they were still charging me the cost recovery fee (which I was initially told I would not have to). I was told that I had entered into a 2 year verbal contract in August 2021.
This led to a number of calls to Brinks to find out how that was possible. In January I tried to cancel my account and was told I was under a two year contract. Last EDIT: I'm making a final edit because after 4 months, I am finally free of Brinks.
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